At Skywalk Visa Immigration, we believe in maintaining transparency, fairness, and trust with all our clients. This Refund Policy outlines the conditions, procedures, and circumstances under which clients may be eligible for a refund. Our objective is to ensure that clients are fully informed about their rights and responsibilities when engaging with our services.
1. General Principles
Our refund policy has been designed to be clear, fair, and easy to understand. We recognize that immigration processes are complex and that client situations may evolve. While we aim to be flexible where possible, we must also uphold operational efficiency and maintain service standards. This policy serves to strike a balance between client satisfaction and business integrity.
2. Privacy and Confidentiality
We are fully committed to protecting your personal data in accordance with applicable privacy laws. Any personal information shared with us will be used strictly for the purposes for which it was collected and may be used for secondary purposes closely related to our services. We ensure all data is handled with the highest level of confidentiality and security, and any disclosure will comply with relevant legal requirements.
3. Refund Eligibility – Visa Refusal Due to Consultancy Error
Clients may be considered for a refund only if a visa application is rejected due to a verified error or negligence by Skywalk Visa Immigration. This does not apply in cases where the visa denial is due to:
Incorrect or misleading information provided by the client
Unforeseen changes in immigration laws or policies
Independent decisions made by government or immigration authorities
4. Non-Refundable Situations
Clients agree that no refund shall be issued in the following cases:
Voluntary Withdrawal: If the client chooses to withdraw, discontinue, or abandon the immigration process after registering or signing up for services.
Failure in Language Proficiency Tests (IELTS/TEF): The client is responsible for achieving the required scores in IELTS, TEF, or other language tests. If the necessary scores or certificates are not provided, the application cannot proceed, and no refund will be granted.
Medical or Police Clearance Issues:
Failure to submit valid medical examination results
Inability to provide a police clearance certificate (at least 3 months valid)
Financial Insufficiency: If the client cannot prove adequate financial resources as required by immigration authorities.
False Documentation: Any attempt to submit fraudulent documents or misrepresent information.
Immigration History Violations: If the client or any family member included in the application has a history of immigration law violations.
Late Submissions: Failure to submit required documents or additional requests from authorities within the specified timelines.
5. Non-Refundable Fees and Charges
The following fees are strictly non-refundable under any circumstances:
Payments made to government bodies, visa authorities, or embassies
Fees for third-party services such as medical tests, credential assessments, and language tests
Charges for initial consultations, profile evaluations, or eligibility assessments
Any processing delays or denials caused by the client’s inability to submit the required documents or respond in a timely manner
Changes in the client’s personal or professional situation, including financial setbacks, business changes, or decisions to halt the immigration process
6. Process for Refund Requests
If you believe you are eligible for a refund based on the terms above:
Please submit a formal refund request to info@skywalkvisa.com along with:
Your full name
Case reference number
Reason for requesting a refund
Any supporting documentation
Our team will review your request thoroughly and respond within 15 business days.
Refunds, if approved, will be processed via the original mode of payment or through alternate arrangements as agreed upon in writing.
7. Final Decision
All refund decisions are made at the sole discretion of Skywalk Visa Immigration management. By signing up for our services, the client acknowledges and agrees to the terms outlined in this policy.
8. Contact Us
We value transparency and aim to maintain your confidence throughout the immigration journey. If you have any questions or concerns related to this refund policy, please contact:
Skywalk Visa Immigration
📞 +91 98639 37736
📧 info@skywalkvisa.com
🌐 www.skywalkvisa.com
